Refund policy

RETURN POLICY

At Pattern and Pair, we are committed to ensuring your complete satisfaction with every order. Please review our return policy carefully before placing your order.

Custom Orders

All custom orders are final and non-refundable. Due to the personalized nature of these products, we are unable to accept returns, exchanges, or provide refunds once production has begun.

Quality Assurance

To ensure you are completely satisfied with your custom order, we provide samples prior to full production. This sampling process allows you to:

• Inspect the quality of materials and craftsmanship
• Review design specifications and details
• Make any necessary adjustments before final production begins

We strongly encourage all customers to thoroughly review their samples and provide feedback before approving full production. Once you approve the sample and we proceed with your complete order, the sale becomes final.

Questions and Support

If you have any questions or need assistance with the sampling process, please contact our customer service team. We are here to help ensure your custom order meets your exact specifications and expectations.

By placing a custom order with us, you acknowledge and agree to the terms outlined in this return policy.